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Shipping and Delivery

Shipping

At Casa Caracol Store we offer you the best shipping options at the lowest cost. We offer FREE shipping for all products.

For your reference the delivery time depends on 2 processes:

  • Processing time: When you make a purchase the order is verified, the product is prepared, the quality is checked and it is packed. All purchase orders are shipped to the factory for dispatch within 24-48 hours of placing the order. The order is processed and made available to the parcel companies in approximately 2-4 more days.
  • Shipping time: This refers to the time it takes for the items to be shipped to the final destination. This takes 5-25 business days depending on the product where it is stored and the shipping method you have chosen. Once released at the destination customs, the local postal service (for free shipping) or the private parcel company (which you have chosen in your case) will take care of the delivery to your address. In Brazil and Mexico the local postal service may take a little longer to deliver. 

 

WHERE WE SHIP

Labels, posters and items from the Casa Caracol Fans collection are shipped worldwide except UK, Cuba, Iran, Crimea, Syria and North Korea.

The rest of the products we send to:
Latin America: Mexico, Brazil, Colombia.
United States.
Europe: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Sweden.

If you require a shipment to another country write to us at info@casacaracolstore.com to calculate the shipping cost and we will confirm if it is possible or not.

 

DELIVERY TIME

Shipping costs and delivery times will be detailed in your shopping cart after you indicate your address. For all products we offer FREE shipping. In some products we offer so optional other faster delivery methods with additional cost. You can choose from the shipping options available when making your purchase.

MexicoFor printed items (Textiles, Mobile phone cases, MugsPosters  and labels) delivery time is FREE 8-14 days shipping. 

Optionally, for some products we offer at extra cost: 

  • Fedex - 12 business days 
  • Fedex IE - 13 to 22 business days

Face masks

1-5 Mask 5-8 Days. 

6-20 Masks 5-15 Days

21-30 Masks 15-30 Days.

For the rest of the products the delivery time is with FREE Shipping of 3 to 5 weeks depending on where it is stored.

 

Latin AmericaFor printed items (Textiles, Mobile phone cases, MugsPosters  and labels) delivery time is FREE 8-14 days shipping. For the rest of the products the delivery time is with FREE shipping in 3 to 5 weeks.

Optionally, for some products we offer at extra cost: 

  • Fedex - 12 business days 
  • Fedex IE - 13 to 22 business days

 

Europe: 

For printed items (Textiles, Mobile phone cases, Mugs, Posters and Labels) the delivery time is with FREE shipping of 2-8 days. 

Face masks

Time and cost of home delivery

Coverbcoas    Days ALE Cost EU Cost 

up to 5 5-8d 5 € 9 €

6-20 5-15d € 5 € 9

21-30 15-30d 5 € 9 €

31-50 21-40d 8 € 18 €

 

Masks: Germany 3-5 Days, Rest of Europe 3-8 Days. 

For the rest of the products, the delivery time with FREE shipping varies between 15 - 30 days depending on the place where the warehouse is located. If it is shorter, the delivery time is indicated in the product profile. 

 

United States: For printed items (Textiles, Mobile phone cases, Mugs, Posters and Labels) the delivery time with FREE shipping is 8 -14 days.

For the rest of the products, the delivery time with FREE shipping varies between 10 - 20 days or 30 - 40 days depending on where the warehouse is located. 

 

Rest of the world: For printed items (Textiles, Mobile phone cases, Mugs and Labels) the delivery time is with FREE shipping of 8 -14 days.

 

NOTE. Due to the current situation due to COVID-19, deliveries may take longer. We appreciate your patience. 

 

 

ORDER TRACKING

You will receive a Tracking Number by E-mail when your order is shipped and with it you can track its location. You must enter the tracking number of the package in the tab "Track your Order" On our website.  

 

DELAYED DELIVERY

If the delivery time has been exceeded you have not received your package, please contact the parcel company or track your order in the section  Track your Order.” 

If you have any questions about your shipment, contact us at info@casacaracolstore.com.

 

IMPORT TAXES (when applicable)

If the product you have purchased is subject to the payment of import duties and / or taxes by the local Customs of destination, the payment of these taxes will be your responsibility and will be required at the time of delivery at the address you have indicated. .


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