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FAQ

What payment methods you accept?

We accept payments with VISA, Master Card, Maestro, American Express, Apple Pay, GPay, Pay Pal, Shop Pay, Sofort Uberweisung and Klarna cards.

What security and encryption system for payments do you use, is it safe to pay online at Casa Caracol Store?

Casa Caracol Store's payment platform is Shopify Secure payments, whose processing servers comply with the rules of the Security Standard PCI DSS level 1 for credit and debit card processing. This standard was created to increase controls over payment details to reduce fraud.

Which means that our store meets the highest standards of server compliance and has the highest standards in the world in processing payments.

Our PCI DSS system covers six categories: maintaining a secure network, protecting cardholder data, maintaining a vulnerability management program, implementing strong access control measures, regularly testing and monitoring networks, and maintaining a security policy of information. 

How long does it take for orders to arrive?

Check our delivery times and shipping policy.

NOTE. Due to the current situation due to COVID-19, deliveries may take longer. We appreciate your patience. 

Can I Return a purchase and/or request a Refund?

If you received your order and are not satisfied, request an exchange for another item or a refund of your money in accordance with our Returnspolicy.

I need help choosing my size

Each garment hast a size table with measures. If you stil need help to find your size, look up our equivalence tables. Remember you can contact us to receive advice on info@casacaracolstore.com or through our Contact Us form. 

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