Shipping and Delivery

SHIPPING

At Casa Caracol Store we offer you the best shipping options at the lowest cost.

For your reference the delivery time depends on 2 processes:

Processing Time: When you make a purchase the order is verified, the product is prepared, quality checked and packed. All orders are shipped for dispatch within 24-48 hours after you place your order. The order is processed and made available to the parcel carriers in approximately 2-4 more days.
Shipping time: Refers to the time it takes for items to be shipped to the final destination. Shipping time is 5-15 working days in Europe and 10-20 working days in non-European regions.


WHERE WE SHIP TO

Garments are shipped to:

Albania, Andorra, Argentina, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Chile, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Vatican City, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Peru, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United States, Åland Islands, Armenia, Bouvet Island, Faroe Islands, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Isle of Man, Jersey, Kosovo, Mayotte, Reunion, Svalbard and Jan Mayen, Turkey, Bolivia, Brazil, Caribbean Netherlands, Ecuador, Falkland Islands, French Guiana, Guyana, Netherlands Antilles, Paraguay, Suriname, Uruguay, Venezuela.
The rest of the products we ship to Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.


If you require a shipment to another country please contact us at info@casacaracolstore.com to calculate the shipping cost and we will confirm if it is possible or not.



DELIVERY TIME

For orders shipped from our location in Europe to a European destination, shipping may take 5-15 business days after processing.

For orders shipped from our location in Europe to non-EU regions, shipping may take 10-20 business days.

For face masks, delivery time in Europe is:

1-5 Mask 5-8 Days.
6-20 Masks 5-15 Days
21-30 Masks 15-30 Days.

NOTE: Due to the current situation for COVID-19, deliveries may take longer. Thank you for your patience.



SHIPPING COST

The cost of your shipment is detailed in your shopping cart after entering your address. It will depend on the weight and dimensions of the products you have ordered. For orders from 100Eur on we offer free shipping.



ORDER TRACKING

You will receive a Tracking Number by e-mail when your order is shipped and you will be able to track its location. You must click on the tracking number on the e-mail to see the status of the shipment. 



DELAYED DELIVERY

If the delivery time has passed and you have not received your package, please contact the parcel carrier or track your order in the "Track your Order" tab.

If you have any questions about your shipment, please contact us at info@casacaracolstore.com.



IMPORT TAXES (when applicable)

If the product you have purchased is subject to import duties and/or taxes at the local customs office of destination, you will be responsible for the payment of these taxes and will be required to pay them upon delivery to the address you have indicated.