FAQ

How do I track my shipment?
Go to https://casacaracolstore.aftership.com/ and enter the Tracking Number you received in the Shipping Confirmation email.

How long does it take for orders to arrive?
Our garments are made to order, so each one is produced once an order has been placed. Production takes about 5 working days. Delivery varies from country to country. Usually orders arrive within Europe between 5 to 15 business days after the order has been confirmed. For shipments to regions outside the EU, delivery may take between 10 and 20 working days after an order has been confirmed.
NOTE: Due to the current situation with COVID-19, deliveries may take longer. Thank you for your patience.

Can I make a Return and/or request a Refund?
If you received your order and you are not satisfied, please request an exchange for another item or a refund in accordance with our Returns Policy.

Can you help me choosing my size?
Each garment indicates the size chart on the product page. If you still have doubts, check the equivalence tables. Remember that you can always contact us for advice. Send us an email to info@casacaracolstore.com or contact us using the Contact form.

What payment methods do you offer?
We accept VISA, Master Card, Maestro, American Express, Apple Pay, GPay, Pay Pal, Shop Pay, Sofort Uberweisung and Klarna.

Are payments encrypted and secured? Do you have a PCI DSS system?
Casa Caracol Store's payment platform is Shopify Secure payments, whose processing servers comply with the PCI DSS Level 1 Security Standard for credit and debit card processing. This standard was created to increase controls over payment data to reduce fraud.
This means that our store meets the highest server compliance standards and has the highest payment processing standards in the world.
Our PCI DSS system covers six categories: maintaining a secure network, protecting cardholder data, maintaining a vulnerability management program, implementing strong access control measures, regularly testing and monitoring networks, and maintaining an information security policy.