Free Shipping on orders from 100 Eur with Code: FREESHIP100

Payment and Shipping

PAYMENT AND SHIPPING

The following conditions apply:

Shipping costs (including VAT)

Domestic deliveries (Germany): From an order value of 100.00Eur we deliver free of shipping costs. For an order value below 100.00Eur we charge 4-5 USD. The exact shipping cost of your order will be displayed on the Check Out before you pay.

Deliveries abroad: We charge shipping costs to foreign countries at a flat rate as follows: 4-12 USD abroad. From an order value of 100,00Eur we deliver abroad free of shipping costs. The exact shipping cost of your order will be displayed on the Check Out before you pay.


Accepted payment methods

- Payment by credit card
- Payment by PayPal
- Payment by PayPal Express
- Payment by instant bank transfer (via Klarna)
- Payment by invoice (via Klarna)
- Payment by Google Pay
- Payment via Apple Pay



Further details on payment

When paying by credit card, your credit card account will be charged upon conclusion of the contract.


For questions, you will find our contact details in the imprint.

 

Shipping

Where we ship to

Garments are shipped worldwide, except for some countries because of legal restrictions or shipping carrier limitations. 

The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations

  • Crimea, Luhansk, and Donetsk regions in Ukraine
  • Russia
  • Belarus
  • Ecuador
  • Cuba
  • Iran
  • Syria
  • North Korea 

Face Masks are only shipped locally in Germany. If you require a shipment to another country please contact us at info@casacaracolstore.com to calculate the shipping cost and we will confirm if it is possible or not.

 

Delivery times

For your reference the delivery time depends on 2 processes:

Processing Time: When you make a purchase the order is verified, the product is prepared, quality checked and packed. For garments, the designed is printed, cut und sewn, quality checked and packed. All orders are shipped for dispatch within 2-5 days after you place your order. The order is processed and made available to the parcel carriers in approximately 2-4 more days.


Shipping time: Refers to the time it takes for items to arrived to the final destination. 


As far as in the respective offer no other period is indicated, the supply of the commodity takes place in the inland (Germany) within 5-15 days, with foreign supplies within 10-20 days after conclusion of a contract (with agreed upon pre-payment after the time of your payment instruction).
Please note that there is no delivery on Sundays and public holidays.
If you have ordered items with different delivery times, we will send the goods in one shipment, unless we have made other agreements with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.


Order Tracking

You will receive a Tracking Number by e-mail when your order is shipped and you will be able to track its location. You must enter the tracking number of the package in the "Track your Order" tab on our website.


Delayed Delivery

If the delivery time has passed and you have not received your package, please contact the parcel carrier or track your order in the "Track your Order" tab.

If you have any questions about your shipment, please contact us at info@casacaracolstore.com.



IMPORT TAXES (when applicable)

If the product you have purchased is subject to import duties and/or taxes at the local customs office of destination, you will be responsible for the payment of these taxes and will be required to pay them upon delivery to the address you have indicated.